VISP internet service through Sodetel gateways !?

[nuclearcat]

Thats right, problem with upload.
Btw not best thing to test bandwidth with Israel :-D Maybe government will accuse you that you have illegal link with Israel :-D

From speedtest point of view geographically it is close, but backbone wise they are totally separate from Lebanon. Most optimal to do tests with europe. Netherlands or Germany.

[michom]

Originally Posted by nuclearcat

Do you know what is legal or illegal? Probably you can point me to laws regulating this? I am sure you dont know any single law and braving here about superior knowledge of telecom market, ISP's commercial secrets and etc. Sure Mr Know Everything.

Well i will surprise you, there is NO STANDARDS for that. Few regulations created recently, by TRA (TRA - Telecommunications Regulatory Authority), like VSAT more than 1Watt forbidden, and forbidden (for DSP) to use frequency that is not allocated for him. And dont worry, TRA released official letter immediately that one of DSP's using illegally frequency for WiMax and to not make with him any deals about that. They wont allow anybody to use anything illegal.

For example you are saying "biggest percentage of their downlink taken from illegal provider" - thats absolute lie. Before talking anything, you have to show proof, at least smallest. Otherwise i can tell you are agent of Israel and accusing us, because we are supporting Lebanese army.

And last thing again. We have all required legal papers, we apply for official backbone and we PAID for it. Only one small issue - we are not getting it. And reason is very easy, with backbone we should get access to sell over ADSL network, and we have pack of technologies, that will let us with boot off majority of legacy ISP's from this market. Everybody understands that well, and crying that VISP is "illegal" and they are using "illegal technologies" and backbone of them "illegal".
For example NONE of ISP's developed their own PPPoE NAS. We developed our own linux distribution, USB flash based, based on open-source technologies (means zero cost for lebanon), instead of throwing money outside lebanon, to Cisco/Nortel/etc. We implement our OWN caching technology, while all other ISP's thrown money for Cisco/Bluecoat/etc. Routers, billing - everything is made by our hands and cheaper than others, and giving much more advantages than other "stock" solutions.

Regarding different links... well you are so smart. Just give me idea, where you can find different links in Lebanon? Yes satellite download everybody taking from multiple sources, but when **** hit the fan, everybody suck. Because right now foreign companies not allowed to work on Lebanese market... while almost everywhere around they are allowed to do so.

You need to relax a bit before you start calling people with adjectives, at the end you're the front of the company on this forum... I don't care if you built your own linux distro (fairly easy to do) and I am not going to enter in a technical argument with you about routers and others. Customers don't care what you do or what you have, they are more interested in your connection speed and stability, and customer support (clearly you personally failed on this one). Anyway, there are many ISP's that offers redundancies, at least another link with 25% of their current bandwidth, l3ama even the university I used to go to has 2 downlinks. If you want to start with proof talk. You have been talking for a while on the forum about stuff, and I have the same proof-absence reason to say your just marketing the company you work for, you didn't give us a single proof, till now.

My proof is simple, VISP outage happened when the ministry said they removed some illegal equipments, which means one or all your downlink were illegal when your connection went dead. I assume you will also reply like before trying to defend your company, at least do it in a respectable way.

[nuclearcat]

Easy to build? Especially because it is unique, and built to work in semi-embedded way (initramfs + dm-crypt + ext3 adapted for USB flash media + custom init system to boot in 3-5 seconds + size for router+proxy+etc is 30Mbyte). Do you know that we deploy it for FREE for some government agencies, and lebanese people money didnt go with wind outside? And thats maybe one of reasons why some people, who is robbing the country hate us.

Almost noone offer, because they dont have bandwidth from long time ago. We have some redundancy, thats why we are not completely down.

The company we worked with seems turned to be illegal. I remind - IT IS NOT VISP EQUIPMENT. THERE IS NO WAY TO KNOW COMPANY LEGAL OR NOT. Today it is legal, tomorrow someone decide they are not.
Do you know that government also sent letter to all ISP's that one of biggest internet companies in Lebanon is deploying their service illegally? No, letter sent only to some ISP's. And company invested 10 millions USD in their equipment. Their turn is not yet come. Also you will blame them... but they are doing their best to solve this sutation.

Look to other countries. If some company turn to be close to bankrupcy, government help them. Sometimes they give money, and change management, sometimes they give way to legalize, pay damage fees later but continue work. Because at the end company close - all who did business with them will be hurt. And in current situation it is few thousands families will loose a job and business.

[Red Phoenix]

Originally Posted by nuclearcat

Reasonable. Is service of other ISP's same as it was 1 year ago? As double speed working as at beginning? NO. Because from ISP's side all is done, but government STALLED in progress.


Are you sure it is not distribution network of your reseller? Disconnect, it is definitely issue of PPPoE, and only thing VISP provides - authorization chain. PPPoE protocol disconnect only when there is problem in local network. For VISP customer with "@visp.net.lb" at end of username we are coming even to home and checking cable till start to the end. With people who work over resellers... well, thats job of resellers. If you dont like how reseller work, you can take service over other reseller, or switch off from VISP completely.


As everybody else. When there was major internet outage because fiber cables cut in sea, all ISP's was "scrambling for a new solution".


Yea, seems i am not answering on forum and you are fully in dark. Also i am not posting news on support website.


There is legal way, you can sue us, and at same time we will sue suppliers. Only one small problem, it will take few years, and much more than $33 for fees, attorneys, sitting daily in court and etc.
As people say here - accidents happen. All what is possible to prevent this - i did. Yes, some part of VISP have issues, but i'm not director or someone that manage everything, and not in my hands to change that fast.


Remember, we are loosing our money too, and we are not idiots to understand that we can loose customers if we will not do something to fix situation.


On polite question you will get polite answer. On agressive attack you will get agressive counterattack. I'm human as all other people.


Ahh, seems i got the point. Teodor hurt your ego once by his words on lebgeeks forum and you cannot forget this?


As i told, if it will be possible, when all this hell finished we will do compensations.
Apologize? Well, i apologize already on support website, on forums. What else i can do?


Correct. It is not end of world after all.


Work e-mails? Sorry, what do you expect getting home broadband and expecting corporate grade quality from it? There is conditions of service restoration for different types of accounts. And prices is different for them not because we like to do that. For SOHO and corporate mail server was restored in first day. End-users service i restore as soon as capacity was available. No mails was lost, but they was delayed.


Again, we respect end-users, but please dont expect attention and service same level as corporate.

<skipped>
yalla, let put a poll so that i don't hurt ur feelings as an employee while my money investment seems like the last of ur concern.
How much is invested? Probably as shareholder you have more rights than i think.


... "crying on shoulder, apologizeeeee meeeeeee" ....


Yes, i know that it's my work. Btw why u are comparing urself with monkey? Just curious.


Me? Personally? I dont give a ****... i have my own software business for worst case. Something else holding me in this country.


Blaming wont help. Constructive proposals will help.


I dont have such friends. Sorry. And not planning to have.


Ppls, stay away from psychos and their advices :-)

But. Everybody have right to leave. Noone holding VISP customer by force and he can leave any time he wants.
We are doing our best, but i expect for 1-3 weeks problems. I wish i can fix them more early, but not all depends on me. So everybody for who service is critical, can tell what is critical part and i can try to fix them. Something i cannot fix... well... then it is time to change ISP.

typical visp demeanor, “u don't give a sh*t and u dont give a sh*t about that”.

i worked in setting up a wiimax internet/voice network in the gulf and i saw some arab retards there trying to learn from the european teams and begging me to help them also, but u guys take the cup with shiny colors in the incompetence department.
at least the lack of organization there was related to the building process of the network. u guys here can’t even maintain ur own network.

well friend (and i mean that in the lowest possible rhetorical sense), i don't need ur apology, but u should apologize for other customers for ur sh*tty service.

anyhows, to hell with u and ur cr*py company, if u can't keep ur mouth clean with customers and provide services like we paid u to, go rip off somebody else.

next month, me and my friends will be using dsl connections.
mazbout shi moumayaz into hal jama3a.
bunch of insolent thieves calling ripped off customers psychos.

and btw, no, it's not pppoe disconnections i referred to, it's that trash external connection u cannot keep up as when u disconnect us from the internet we can still access ur local marvelous servers. the resellers pppoe problems get directed back at them when I have a problem, not to u delicate creatures.

ya, too busy to keep online support on. u should win a medal for that.

it was my mistake to 'work' with u ppl, i should have known better than to open an account with a slum company.

for the record, ur original post started the insolence of the text when u talked about 'paying millions in compensation' and 'ppl with brains dont panic'.
i'd like to see those 'brains' u referred to providing 'internet service' instead of being insolent and apologetic for a change.

u interrupt my business u can expect me to wipe the floor clean with ur company's reputation.

VISP CUSTOMER NO MORE.

[Dry Ice]

people, cool it down

[Red Phoenix]

Originally Posted by Dry Ice

people, cool it down

not gonna happen, and i'm not the only ticked off customer.

but typical of visp, instead of apologizing for the interruption of services, they attack the customer.

they'll start to pay soon for this demeanor.

let’s have a poll here and see what the customers think of visp’s service and i’s great employees.

i did not direct a personal attack at him when i was highly criticizing visp in my first post, but he did do so in his first reply to me.

and they say VISP isn't full of simians..

many isps in lebanon provide deadbeat services, but only does visp find the genius in attacking its customers as her form of defense.

great companies know how and when to apologize, little kid companies with gilleh IT skills start flame wars.

[nuclearcat]

Originally Posted by Dry Ice

people, cool it down

Sorry for flame, i will not answer to this person anymore.

[Red Phoenix]

Originally Posted by nuclearcat

Sorry for flame, i will not answer to this person anymore.

no one forced u to start flaming a ticked off customer lacking ur services in the first place instead of apologizing like a normal company would or at least remaining silent about it, but i appreciate ur late silence now

[IA64]

I hope things will take the same path software piracy fight took few years ago-> 1 more month and everybody forgets .. I wouldnt imagine myself paying 2000$ for a software ..

[Red Phoenix]

Originally Posted by IA64

I hope things will take the same path software piracy fight took few years ago-> 1 more month and everybody forgets .. I wouldnt imagine myself paying 2000$ for a software ..

haha, oh well, u should try to get a pirated program from places like achrafieh then..

the 'lax' ban killed it there.

and to be honest, i have no clue how the lebanese governement deals with these issues.

i can understand the issue with program/game piracy. even if ppl can't afford it, it's still piracy.

but this thing against VSAT dishes i dont understand.

the lebanese state wants to kill all internet traffic that it does not control or soemthing ?