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Originally Posted by Red Phoenix  but don't tell me that the service of visp now is like it was 1 year ago. |
Reasonable. Is service of other ISP's same as it was 1 year ago? As double speed working as at beginning? NO. Because from ISP's side all is done, but government STALLED in progress.
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before this incident visp constantly started to lag and disconnect.
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Are you sure it is not distribution network of your reseller? Disconnect, it is definitely issue of PPPoE, and only thing VISP provides - authorization chain. PPPoE protocol disconnect only when there is problem in local network. For VISP customer with "@visp.net.lb" at end of username we are coming even to home and checking cable till start to the end. With people who work over resellers... well, thats job of resellers. If you dont like how reseller work, you can take service over other reseller, or switch off from VISP completely.
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and in the meanwhile, u come here and post that 'ya we are upgrading' while in fact u are just scrambling for a new solution.
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As everybody else. When there was major internet outage because fiber cables cut in sea, all ISP's was "scrambling for a new solution".
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in the end, dont tell me about ur health, u are the provider and we are the customers, i'm paying u for ur service so bala terbi7 jmileh especially when u keep ur customers in the dark and are 'too busy' to answer them.
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Yea, seems i am not answering on forum and you are fully in dark. Also i am not posting news on support website.
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ma3leshi, but only in lebanon can a company deteriorate its service over a year then at one point lose its service completely to then come and tell a customer that paid his bill at the first of the month 'oh sorry for not providing internet from since the month started, oh what, do u want us to sarcastically pay u a billion dollar in compensation!?"
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There is legal way, you can sue us, and at same time we will sue suppliers. Only one small problem, it will take few years, and much more than $33 for fees, attorneys, sitting daily in court and etc.
As people say here - accidents happen. All what is possible to prevent this - i did. Yes, some part of VISP have issues, but i'm not director or someone that manage everything, and not in my hands to change that fast.
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dude get a grip. ppl are not panicking but ppl are loosing their money, which i remind u u need from me the customer and not the other way around.,
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Remember, we are loosing our money too, and we are not idiots to understand that we can loose customers if we will not do something to fix situation.
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so if i can afford to be less than tactful somethings since i am lacking a service i paid for, u cannot be on the other hand less tactful if u'r an employee.
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On polite question you will get polite answer. On agressive attack you will get agressive counterattack. I'm human as all other people.
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or is that teo bs demeanour spreading out to all visp employees these times ?
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Ahh, seems i got the point. Teodor hurt your ego once by his words on lebgeeks forum and you cannot forget this?
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again habbibi, i did not find my money on a tree, if u lost the ability to provide the service we paid for the only thing u CAN DO is apologize (even if the government or jesus christ were originally responsible for it) and propose compensations.
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As i told, if it will be possible, when all this hell finished we will do compensations.
Apologize? Well, i apologize already on support website, on forums. What else i can do?
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the last freaking thing u can do is come here and tell us that ppl with brains are not panicking.
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Correct. It is not end of world after all.
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ah yeah, mazbout, all the work emails that got disrupted since saturday when ur service broke really did NOT AFFECT my work, so i'm sorry guys for bringing this up to .
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Work e-mails? Sorry, what do you expect getting home broadband and expecting corporate grade quality from it? There is conditions of service restoration for different types of accounts. And prices is different for them not because we like to do that. For SOHO and corporate mail server was restored in first day. End-users service i restore as soon as capacity was available. No mails was lost, but they was delayed.
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u guys are perfectly compentent when it comes not not taking responsibility for ur broken service.
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Again, we respect end-users, but please dont expect attention and service same level as corporate.
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yalla, let put a poll so that i don't hurt ur feelings as an employee while my money investment seems like the last of ur concern.
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How much is invested? Probably as shareholder you have more rights than i think.
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we lebanese are used to this cr*p, i pay u for ur service, which u barely deliver, then u have the impudence to tell me that ppl with brains don't panic instead of visp apologizing. very professional walla.
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... "crying on shoulder, apologizeeeee meeeeeee" ....
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yalla keep it up, dont tell me u are working to fix this, even a monkey would know that it's his work to not sleep until his company resumes services.
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Yes, i know that it's my work. Btw why u are comparing urself with monkey? Just curious.
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u are not the only working and u need our money not vice versa.
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Me? Personally? I dont give a ****... i have my own software business for worst case. Something else holding me in this country.
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now, let's all go blame the stupid government for disrupting the workflow of a stupid company that is smart enough to blame it on the clients.
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Blaming wont help. Constructive proposals will help.
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ur service sucks amigo and don't u dare to blame it on the customers my friend.
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I dont have such friends. Sorry. And not planning to have.
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so again, i do mean it with all my heart when i give u this negative review :
PPL STAY AWAY FROM VISP, unless u want a broken internet service and unless u want to get reprimanded too when their internet fails u as usual.
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Ppls, stay away from psychos and their advices :-)
But. Everybody have right to leave. Noone holding VISP customer by force and he can leave any time he wants.
We are doing our best, but i expect for 1-3 weeks problems. I wish i can fix them more early, but not all depends on me. So everybody for who service is critical, can tell what is critical part and i can try to fix them. Something i cannot fix... well... then it is time to change ISP.
9th April 2009
