Help with windows internet

[Observer]

here is the hijack log.

Logfile of HijackThis v1.99.1
Scan saved at 6:09:54 PM, on 1/19/2009
Platform: Unknown Windows (WinNT 6.00.1905 SP1)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hummingbird\Connectivity\13.00\NFS Maestro\HumGSS.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: 194.162.4.16 aserver.dechema.de
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\sw g.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NFS2008UserSIDGSSLink] C:\Program Files\Hummingbird\Connectivity\13.00\NFS Maestro\HumGSS.exe REG
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNo tifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: PalTalk - {4EAFEF58-EEFA-4116-983D-03B49BCBFFFE} - C:\Program Files\Paltalk Messenger\Paltalk.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\hummingbird\connectivity\13.00\exceed\humshm x.dll
O10 - Unknown file in Winsock LSP: c:\program files\hummingbird\connectivity\13.00\exceed\humshm x.dll
O10 - Unknown file in Winsock LSP: c:\program files\hummingbird\connectivity\13.00\exceed\humshm x.dll
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .fpx: C:\Program Files\Internet Explorer\PLUGINS\NPRVRT34.dll
O12 - Plugin for .ivr: C:\Program Files\Internet Explorer\PLUGINS\NPRVRT34.dll
O13 - Gopher Prefix:
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://libproxy.temple.edu:2274/wfplayer/tdserver.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx2.hotmail.com/mail/w3/pr01...PUplden-us.cab
O16 - DPF: {67A5F8DC-1A4B-4D66-9F24-A704AD929EEE} (System Requirements Lab) - http://www.systemrequirementslab.com/sysreqlab2.cab
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/de...e/HPDEXAXO.cab
O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn...tDetection.cab
O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/Driver...aSmartScan.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DL L
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Hummingbird Export (HCLExport) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\NFS Maestro\expserv.exe
O23 - Service: Hummingbird InetD (HCLInetd) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\InetD\inetd32 .exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Hummingbird Name Mapping Server (HumNamemapping) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\NFS Maestro\Humnmap.exe
O23 - Service: Hummingbird NFS Maestro Server (HUMNFSServer) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\NFS Maestro\hcwinsvr.exe
O23 - Service: Hummingbird Port Mapper (HUMPortmapper) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\NFS Maestro\hcportmp.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Hummingbird HostExplorer Print Services (PESRV) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\HostExplorer\ PrintServices\PESRV.exe
O23 - Service: Hummingbird Proxy Server (ProxyEngine) - Open Text Corporation - C:\Program Files\Hummingbird\Connectivity\13.00\Accessories\P roxyEngine.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Sentinel Keys Server (SentinelKeysServer) - SafeNet, Inc. - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Keys Server\sntlkeyssrvr.exe
O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

[Red Phoenix]

i can't say i see anything really suspicious in hijackthis' report.

scan ur pc with superantispyware if u feel u got some ungodly spyware still lurking around.

u can selectibely disable anything that boots with windows (or kill windows hehe) using sysinternals autorun program.

but b4 that, did u try out to download using a download manager/accelerator and did u try to ping ur isp server ?

[Lallous]

At first, you are using Norton and ZoneAlarm, both are junk and imagine when they are combined. Welcome problems. They are widely known to have conflict issues.

What I can recommend you :

Try uninstalling one of the 2 apps and try again. Use the norton software remover of Symantec's website because otherwise, it's a pain in the a** unistalling this bloat, regular uninstall keeps lots of leftovers.
Download and run the Norton Removal Tool


The best would getting rid of both of them and use Kaspersky Antivirus or Kaspersky Internet Security if you want to have a firewall (which is pretty useless IMO, router does a fine job).

[Iceberg]

True.
Google NoNav2.49 and use it to remove Norton, also uninstall ZA.
Installing CA or Kaspersky would be much better, and you don't need internet security application as Lallous mentioned.
After skimming through your HijackThis log, I suggest you run ONCE and only ONCE Combofix (download link here). This is a very powerful tool and shouldn't be overused for anything, you should run it after removing Norton/ZA and before installing a new software.
If you could post the combofix log here, it would be nice too.

[Observer]

Thank you all for the help, Red Phoenix, Lallous and Iceberg. I will try your suggestions this evening and will report about the result. It is really frustrating and neither comcast nor my tech support at work were able to give me a helpful sugegstion until now to fix it. The issue started recently like a month ago and I wish that I remember if I have changed anything by that time.

Just a note: My wife's computer is on the network too and it seems to be running fine. she has XP though.

Again, thank you all for taking the time to help me. Even if things did not work, you still are doing a great job.

[FBM]

maybe its the unkown file in winsock LSP

[Observer]

Originally Posted by FBM

maybe its the unkown file in winsock LSP

The unkown file is for hummingbird's exceed. I need this to run gambit and fluent. If you know any conflict issues related to exceed that would cause my problem then please tell me.

[TripolySunni]

Kaspersky is the best by far but do NOT get anything other than the original version.

[Observer]

Lallous, Red Pheonix, Iceberg and specifically FBM. Thank you very very much. I finally found out what was wrong. It was the hummingbird exceed as FBM guessed. I killed the process through task manager and voila!! No stalling and the download is much much faster.

[Red Phoenix]

good news, now ur next goal is : getting Exceed to run again without it killing ur connection hehe

start by reinstalling it :P